Contact us
Real people in our workshop, ready to help with orders, builds, MZ Titan and repairs. Quick question? Check our FAQ first, the answer may already be there.
Find it yourself
Most questions are answered on one of these pages.
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01
Track your orderLive build steps and carrier tracking.
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02
FAQsShipping, builds, payments and more.
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03
Returns & repairsStart a return or send a controller in for repair.
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04
WarrantyWhat's covered and for how long.
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05
Video tutorialsSet up your controller and MZ Titan mods.
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06
Business ordersCustom controllers and gear for your brand or team.
Write to our team
Messages go straight to our support inbox.
Get a faster answer
- Add your order number if you have one.
- For a controller issue, tell us the console and what the controller is doing.
- A short video or photo helps. Reply to our email with it.
- Amazon, eBay or Walmart order? Include that marketplace order number.
Support FAQ
01Where's my order?
Use Track your order with your order number and the email you used at checkout. You'll see every build step from our workshop, then carrier tracking.
Custom controllers usually ship in 3–7 business days. During holidays, assembly time can be longer.
02Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes are easiest before your controller goes into production. After that, we may not be able to make them.
03My controller has a problem
Send us a message with your order number, the console and what the controller is doing. A short video helps a lot. Also see our Returns & repairs and Warranty pages.
04I ordered on Amazon, eBay or Walmart
Use the tracking on that marketplace for shipping updates. For anything else, contact us and include your marketplace order number.
05Do you do custom orders for businesses?
Yes. We customize controllers, keyboards, mice, headsets and more for brands, teams and events. See Business orders or choose Business / bulk order in the form above.