READ THIS WARRANTY BEFORE USING YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY.
This Warranty is a limited manufacturer’s warranty provided to you by Kosi Group, LLC DBA ModdedZone, its affiliates and/or subsidiaries (collectively “ModdedZone”) and governs all new gaming controllers, headsets, and accessories listed below (the "Product" or "Products") purchased through the ModdedZone webstores at www.ModdedZone.com or, www.ModdedZone.eu, or from an authorized reseller.
Upon showing proof of purchase and subject to the additional terms and conditions of this Warranty, your Product may be repaired or replaced by ModdedZone. This Warranty may not be transferred to a third party and this Warranty shall be your sole remedy unless otherwise required by applicable law. By using your Product, you agree to, understand and accept the terms and conditions of this Warranty. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY. RETURN YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY TO MODDEDZONE OR THE AUTHORIZED RESELLER FROM WHICH YOU MADE YOUR PURCHASE.
1. WHAT DO SOME OF THESE TERMS MEAN?
DEFINITIONS
1. "Accessory"- Any ModdedZone-branded equipment, excluding Game Controllers or Headsets that is purchased from ModdedZone or an Authorized Reseller.
2. "Us," "our" or "we"- Any ModdedZone entity including, but not limited to, Kosi Group, LLC DBA ModdedZone, ModdedZone EU Sp. Z O. O., its affiliates and/or subsidiaries.
3. "You", "your", or "customer" – The original purchaser/original end-user of a Game Controller or Accessory.
4. "Normal Wear and Tear" – Use of the Game Controller or an Accessory that results from normal use, wear and/or aging.
5. "Game Controller" – A video game controller purchased from Kosi Group, LLC DBA ModdedZone, ModdedZone EU Sp. Z O. O. or an authorized ModdedZone reseller.
6. "Headset" – Any ModdedZone branded headphones with a microphone purchased from Kosi Group LLC, DBA ModdedZone, ModdedZone EU Sp. Z O. O. or an Authorized Reseller.
2. WHAT DOES THE WARRANTY COVER?
CONSUMER WARRANTY PROTECTION
We provide this Warranty to you to ensure the new ModdedZone Product is free from defect, malfunction or failure. During the Warranty Period at our expense and discretion, we will either replace, repair, or provide a refund of your purchase price for your Product which is defective, malfunctions, or fails to work according to its technical specifications all as a result of a defect in the manufacturing of the product or a defect in one or more product components (subject to the exclusions and terms listed below). During the Warranty Period, we will cover in-bound and out-bound ground shipping costs for the return of your Game Controller or Accessory to ModdedZone for repairs submitted through ModdedZone’s RMA process. This Warranty does not protect any Gaming Controller, Headset, Device, or Accessory not purchased directly from us. For replacement Game Controllers or Accessories after the end user has had the Gaming Controller or Headset for thirty (30) days or more, ModdedZone may replace with a refurbished model.
WHAT IS NOT COVERED UNDER/EXCLUDED FROM THE WARRANTY?
- Normal "Wear and Tear" – Deterioration and/or failure that results from normal use, wear or aging.
- Intentional or negligent damage to the Product by the user, such as misuse, dropping, throwing, or otherwise abusing the Product.
- Unreasonable or excessive use of the Product, including commercial use.
- Exposure of the Product to fluids, moisture, or chemicals.
- Alterations to or tampering with the Product, including attempts to open, dismantle, customize, modify, or self-repair the Product.
- Exposure of the Product to extreme temperatures or conditions.
- Attempting to charge or recharge a Product through a wall outlet and/or attaching the Product to a defective power cord or power cord that exceeds the rated tolerance for the Product.
- Electrical damage from power surges, lightning, or other sources external to the Product.
- Scratches, dents, or other cosmetic changes which alter the Product or appearance of the Product from its original state.
3. HOW LONG DOES THE WARRANTY LAST?
A. UNITED STATES
- For all new Game Controllers and Accessories purchased from the ModdedZone webstore, the Warranty Period is 3 months (90 days) beginning the date the Game Controller or Accessory was delivered to you unless otherwise required by law.
- For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Warranty Period is 3 months (90 days) beginning the date the Game Controller or Accessory was sold to you by the reseller unless otherwise required by law.
- For all repairs or refurbishments performed by ModdedZone, the Warranty Period is 3 months (90 days) beginning the date the Product was delivered back to you, or the original Warranty Period from the original purchase of the Product.
- For all new Game Controllers and Accessories purchased from the ModdedZone webstore, the Extended Warranty Period is 9 months (270 days) beginning the date the original warranty expires unless otherwise required by law.
- For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Extended Warranty Period is 9 months (270 days) beginning the date the original warranty expires unless otherwise required by law.
B. REST OF THE WORLD
- For all new Game Controllers and Accessories purchased from the ModdedZone webstore, the Warranty Period is 3 months (90 days) beginning the date the Game Controllers or Accessory was received by you unless otherwise required by law.
- For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Warranty Period is 3 months (90 days) beginning the date the Game Controllers or Accessory was received by you from the reseller unless otherwise required by law.
- For all repairs or refurbishments performed by ModdedZone, the Warranty Period is 3 months (90 days) beginning the date the Product was delivered back to you, or the original Warranty Period from the original purchase of the Product.
- For all new Game Controllers and Accessories purchased from the ModdedZone webstore, the Extended Warranty Period is 9 months (270 days) beginning the date the original warranty expires unless otherwise required by law.
- For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Extended Warranty Period is 9 months (270 days) beginning the date the original warranty expires unless otherwise required by law.
4. WHAT HAPPENS IF MY GAME CONTROLLER, HEADSET, OR ACCESSORY STOPS WORKING, BREAKS OR CAN NO LONGER BE USED?
WARRANTY PROCESS
STEP 1: TROUBLESHOOTING
Review the troubleshooting tips at the FAQ section of the website and possibly resolve the issue you have with your Game Controller or Accessory.
STEP 2: USE YOUR WARRANTY
If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Product, please contact ModdedZone support team which will provide instructions for you to return your Product to ModdedZone (please include a copy of your proof of purchase). Note that for your Warranty to be effective you must:
- Notify ModdedZone within the Warranty Period by contacting ModdedZone support team; and
- Return the Product to ModdedZone so that the Product is received by ModdedZone either within (i) fourteen (14) days of the notification to ModdedZone, or (ii) the Warranty Period, whichever is later.
For all repairs or returns that are postmarked after the end of the Warranty Period and that are not received within fourteen (14) days of your notification to ModdedZone of the Warranty claim, the Warranty Period (and Warranty) has expired such that the Product is no longer under Warranty.
5. WHAT IF YOUR WARRANTY HAS EXPIRED?
WARRANTY EXPIRATION
If your Product is no longer covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Product as well as all shipping costs to and from ModdedZone. Once we receive your Product, we will inspect it and after completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your Product is not covered under the Warranty, your Product will not be repaired or replaced until we receive payment from you. Failure to pay for the cost of repairs or replacement of your Product, may result in the Product being shipped back to you unrepaired at your expense.
6. SHIPPING ADDRESS
If you are seeking a repair, replacement or full refund of your Product according to the terms listed above, please mail your Product, using a traceable delivery service, along with proof of purchase to us:
ModdedZone
ATTN: Service Department
1221 Stirling Road
Suite 115
Dania Beach, FL 33004 USA
If you have any questions regarding your Game Controller or Accessory, please visit our website at www.moddedzone.com.
7. WHAT IF I AM UNHAPPY WITH THE SERVICE PROVIDED UNDER THE WARRANTY?
DISPUTE RESOLUTION PROCESS
If for some reason you are unhappy with the service provided under the Warranty, please contact our representatives at: 1 (954) 289-9040 or support@moddedzone.com. You may be asked to complete paperwork that details your Warranty issue. Once we receive the appropriate documentation, we will investigate your concerns. Our representatives will contact you to communicate the result of our investigation and let you know (a) any additional action, if applicable, required by you and (b) whether we will take any additional action under the Warranty. You must use this process prior to initiating any claim or action in regard to the Warranty.
8. MODDEDZONE’S WARRANTY RESPONSIBILITY IS LIMITED.
LIMITATION OF LIABILITY
ModdedZone is not responsible for any (a) incidental, direct or indirect, punitive or consequential damages, (b) loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of or Warranty claim for a Product, (c) injury or death or (d) loss to real or personal property. Such limitation shall exist even if ModdedZone knew of the possibility of such loss or damage or had reason to know of such loss or damage. All rights due to you shall be limited and solely contained within the terms and conditions of this Warranty, unless otherwise required by applicable law.
9. WHAT ELSE DO I NEED TO KNOW?
LIMITATION OF LIABILITY
- This Warranty will not be changed, added to or modified in any way by other terms and conditions which are not included herein.
- Unless otherwise required by law, the terms and conditions of this Warranty shall be governed by the laws of the State of Florida in the United States of America without regard to its conflict of law provisions. All disputes which occur or arise from this Warranty shall be disputed and resolved where the Company is located.
- As a user of the Product, you understand, agree and accept the terms of this Warranty and agree to abide by any Product Terms and Conditions not contained herein, but shall be deemed a part of the Warranty as if originally included herein. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.
- Product replacements in the event of a Warranty claim are subject to Product availability. In the event of supply difficulties, Products no longer in stock, or discontinued Products, we reserve the right to substitute Products of an equal or higher quality and value in our sole discretion as satisfaction of a Warranty claim.
- Certain states or nations may give consumers rights in addition to those provided by this limited warranty.