If i have to ship controller out for repairs, do I have to pay shipping


  • So I needed to get my controller looked at after receiving it, but guy doesnt mention anything about shipping cost and hasnt responded to my reply. I rather get a refund than pay shipping for a repair.



  • Hey Octavio, I see you spoke to our customer service team and decided to log a return on your controller due to wanting to change some stuff cosmetically. Let us know if there is anything ele we can do to help you in the meantime!


  • If you need to send a controller for repair, the terms of payment for delivery depend on the service policy, and platforms such as https://joi.com/ can help you find instructions, tips, and optimal solutions for repairing equipment, as well as automate processes and receive intelligent recommendations for working with equipment.


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