Ever since I discovered ModdedZone and their products (a period of approximately 4 months now) I've tried to stay as updated as possible and I made sure to follow a couple of the most popular online forums and debate platforms to see what is being said about ModdedZone and their products, and to see what other customers and potential customers say about them, their experiences and opinions about their products and their support and the company in general...
And there's no way around it neither is there a good way to put it...
It is nothing less than SHOCKING to see how many people, paying customers, who spendt what for them is a lot of money on their products who have had a bad/negative experience in some way...
And I think, or would hope that ModdedZone would be ashamed if they had seen and read the reviews and comments that I have read...
Not to mention if they actually knew how many potential customers I've seen asking about their products and 80% of the comments they received were negative which ultimately resulted in those potential customers stating that they will NOT be buying anything based on the feedback they received...
In the negative posts and comments I've read, ModdedZone Support is OVERWHELMINGLY represented due to things like:
No answer from support despite multiple attempts to contact them.
Support requests in example video of the issue and when the customer contacts them again because of long waiting time without any response, support might respond with "what video?" Or "we haven't received any video"...
Support suddenly simply stops responding to the customer emails.
Support refuses to repair products without any cost even though it is within warranty period and there is no misuse or mishandling of the product.
ModdedZone needs to start appreciate their paying customers and show it, otherwise it's my impression that this company might see themselves in BIG trouble in the not too distant future...
