How can you charge $20 for a feature that does not work?


  • Thumbstricks Drift Fix - It just doesn't work, haven't come across a single person on Reddit so say otherwise. It just displays "Auto calibration in progress, please wait ..." whilst increasing all four adjustable values to 100 and then hangs.

    Paid top dollar for a maxxed out controller for it to arrive with stick drift, this feature doesn't work, and more frustratingly, the touchpad doesn't work either. The touchpad detects clicks, but not in specific locations when you test the functionaliy on the likes of Astro Bot. It also doesn't recognise "swipe" gestures.

    Your customer service is abysmal, takes weeks to respond and then responds with the same response as the previous message in most cases

     



  • Hey Declan, I'm sorry you've had that experience with us. We always try our best and are commited to our product, and stand by it 100%. If you're ever having trouble with ANYTHING at all you can always give us a call, send us an email, or go into the live chat on our website during our working hours; Monday through Friday 9am - 5pm EST. That being said I did review our message history and saw that we had escalated your issue to our manager and he had offered a resolution, however thereafter we never received a response in regards to that issue. If you'd like to contact us again regarding this issue feel free and we will do our best to settle the matter, thank you!


Please login to reply this topic!